Effective Date: 05-09-2024
At Zcare Wellness, we prioritize customer satisfaction and strive to deliver high-quality homeopathic products. We aim to ensure that your experience with us is seamless and that you receive your orders promptly and in excellent condition. Please review our Return & Refund Policy below.
1. Return Policy
We take great care in packaging and delivering your products safely. However, if you receive a damaged or defective item, we will gladly accept a return under the following conditions:
Damaged or Defective Products Only: Returns are only accepted if the product is damaged or defective upon arrival. We do not accept returns for any other reason, including personal dissatisfaction or incorrect orders placed by the customer.
Return Process: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. Provide your order number, a detailed description of the issue, and photographic evidence of the damage. Our team will guide you through the return process and arrange for a replacement or refund as necessary.
2. Refund Policy
We are committed to delivering your order within the promised time frame. If we fail to do so, you will be eligible for a refund under the following conditions:
Delivery Time: We guarantee that all orders will be delivered within 10 business days of your purchase date. If your order is not delivered within this time frame, you may request a full refund.
Damaged Products: Refunds will also be issued if the product received is damaged or defective, and a return is requested following our Return Policy.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Conditions for Returns and Refunds
Please note the following important conditions:
Time Frame: Any claims for damaged or defective products must be reported within 48 hours of receiving the product. After this period, we cannot process a return or refund.
Non-Returnable Items: Certain items, including perishable goods, opened products, and products with tampered packaging, are not eligible for returns unless they arrive damaged or defective.
Shipping Costs: Shipping costs are non-refundable unless the return is due to a damaged or defective product.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Zcare Wellness
Email: zcare@yahoo.com
Phone: +91 760 00 600 77
Address : Survey No 222-224/5, Saijpur Gopalpur, B/H, Ranipur Rd, Village, Narolgam, Ahmedabad, Gujarat 382405